Returns and after-sales processes can be complex and time-consuming. This talk introduces the OCA RMA (Return Merchandise Authorization) module and shows how it can help you manage product returns, exchanges, and refunds in Odoo efficiently. We'll explore how to structure return workflows, automate logistics, and adapt the module to fit various business scenarios. Whether you're handling simple customer returns or managing multi-step exchange processes with lot tracking and restocking fees, this session will equip you with practical strategies and real-world use cases.