Contributors mailing list archives
Re: Mail history in Odoo via Outlook/Gmail API for CRM purposesby
this looks like something else though? This seems to be about using plugins in Outlook, to do actions in Odoo; not for copying mails to Odoo.
We use it since v14 natively both, Gmail an Office365
Maybe some features are Enterprise but base is CE
Dear OCA friends,One of my customers insists on having all the emails exchanged with acustomer/prospect in Odoo, which is a standard feature of all seriousCRMs. In Odoo, this is a native feature : you should send your emailsfrom Odoo and the answer will come back to Odoo, so that you will havethe full history of emails in the chatter. But, in real life, nobodywants to use Odoo as its mailbox. Salesmen want to use theirOutlook/Gmail/... to send emails to customers. And the mail stack ofOdoo is such a nightmare, that "the less I use it the better" !I made a little research, and it seems that, nowadays, CRM software(Hubspot for example) use the APIs of Gmail and Outlook 365 to get theemails of the employees and copy them to the CRM.In this presentation of the Outlook 365 API , in the Youtube videoat the top of the page, they talk precisely about using the API forthis specific CRM scenario (start watching at 1:00 minute).Are you aware of any opensource Odoo module using the Gmail API and/or Outlook 365 API  to copy the emails sent/received to acustomer/prospect in the chatter of the partner/lead in Odoo ? So far,I haven't found any...If not, what you point of view on such a feature ? Would you beinterested to work on a prototype with me ?--Alexis de LattreAkretion France - 27 rue Henri Rolland - 69100 Villeurbanne - FranceMail : firstname.lastname@example.orgMobile : +33 6 99 08 92 45
Post to: mailto:email@example.com
Alexinux, Alexis de Lattre