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Issues with outgoing email management in Odoo

Camptocamp France SAS, Alexandre Fayolle
- 31/05/2023 17:05:57
Hello everyone,

This is a long standing topic in Odoo, but I'm facing it again with an 
unhappy customer. The way Odoo manages the sending of messages to 
followers of a "thread" by sending 1 email per follower, loosing all 
information from people who could have been in CC of an incoming mail, 
is really lame.

Is there some knowledge hanging around about a way to change this so 
that Odoo would:

* record the CC in a secondary field (say follower_cc_ids) for incoming 
* promote a follower_cc to follower in case an incoming mail comes with 
this person in To: rather than CC:
* send outgoing mails with 1 single mail with all followers in To: and 
follower_cc_ids in CC:

I'm not super keen in touching this part of the Odoo source code, which 
I find quite obscure,  and but maybe some have walked this path and 
could provide feedback, advice (or even maybe source code).

Thanks for your help,

Alexandre Fayolle
Senior Software Engineer
Tel : +33 4 58 48 20 30

Camptocamp France SAS
18 rue du Lac Saint André
73 370 Le Bourget-du-Lac